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Join our Awesome Team
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
FAQ
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What Areas Do You Service?We provide daily dog walks and cat sitting in North Charleston, Hanahan, Goose Creek, Ladson, Park Circle, Downtown Charleston, and parts of Summerville. Not sure if we service your address, get in touch to find out at 843-480-4480.
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What services do you provide?Please check out our services page to find out more information on all of our services.
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Can You Give My Pet Medications?Yes, we are experienced with medication administration including pills, liquids, transdermal meds, insulin, and sub-Q fluids, as long as your pet is cooperative.
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Can You Bring My Dog To My Wedding?Yes, we offer wedding pet attendant services!! Please click below for more information.
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How Do I Schedule Services?It is simple to request your services with our industry-leading pet sitting app, Time to Pet. Click below to download the app from your app store. And check out this post for step by step scheduling instructions. How do I schedule services?
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How Do I Get Started to Become a Client?Check out our Get Started page to select the service you want and schedule a New Client Consultation.
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Will My Pet/s Always Have the Same Dog Walker or Pet Sitter? Will I Get To Meet Them?One of the benefits of hiring Paws Up! for your pet care needs is that we work as a team. This means that your pet will always receive the best care even if their normal walker is not available. One of our managers will meet with you during the new client consultation and emsure we have all the information necessary to provide the best care for your pet/s. If you still wish to meet the care providers that will be caring for your pets we can schedule a meet and greet with them for an additional $30 each. Because we work as a team it is important to keep your and your pet's info updated in our client portal so the entire team will be aware of any changes in care.
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How Will The Team Access My Home?We do not carry keys so we require on-site access and two methods of entry as a backup! You will need to provide any of the following: Two keys - one in a lock box and one maintained in our office safe (please have keys ready at time of consultation so we can test them) Door code and a backup key in a lock box or maintained in our office safe Door code and garage code Garage code and a backup key in a lock box or maintained in our office safe Note: Most of our clients living in apartments choose a door knocker, or a railing or light fixture near their door to hang it on.
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Is Paws Up! Bonded and Insured?Yes, we are insured and bonded through Business Insurers of the Carolinas. In addition, all of our pet sitters and dog walkers are fully background checked for your safety and the entire team goes through training, including Pet First Aid and CPR.
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How Do I Make a Payment?Once your requested services have been confirmed we will send you an invoice via the Time to Pet app. To make a payment simply log into the app and pay via our secure online payment system. All pet sitting and cat care services require a 50% non-refundable deposit at the time of request. ALL invoices MUST be paid in full prior to your first service. We accept all major credit cards, debit cards, and PayPal.
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Can I Tip My Dog Walker or Pet Sitter?If you feel your pet sitter or dog walker has provided excellent care, tips are certainly appreciated, but not required. You may add a tip to your invoice via the Time to Pet app prior to or after service completion. All tips go directly to the sitter(s) completing your visits and are divided according to number of visits completed. If you would prefer you can add an automatic tip to your invoices by selecting the amount to add and checking auto-tip. Please contact us if you have any questions.
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What Is The Best Way To Communicate With Paws Up!?All communications should go through the Time to Pet app/portal to ensure the entire team gets the message. If you need to communicate something only to management please use the private message feed within Time to Pet.
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