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Frequently Asked Questions

  • What areas do you service?
    We provide daily dog walks and cat sitting in North Charleston, Hanahan, Goose Creek, Ladson, Park Circle, West Ashley, Downtown Charleston, and parts of Summerville. Not sure if we service your address, get in touch to find out at 843-480-4480.
  • How do I get started?
    Complete our Get Started form and we will follow up with you to get you set up.
  • Will my pet always have the same dog walker or cat sitter?
    At Paws Up!, we work as a team to ensure your pet will always have the best care possible. You may not always have the same walker or pet sitter, however, we do try to assign a primary walker / sitter for each client, but we may have other team members fill in when the primary is not available. This is also why it is important to update your and your pet's info in our client portal so the entire team will be up to date on any changes.
  • Do I get to meet my dog walker or cat sitter?
    One of the benefits of hiring Paws Up! for your pet care needs is that we work as a team. This means that we will always have a backup if your primary sitter is unable to provide care. One of our managers will meet with you during the new client consultation and will assign a primary sitter for your pets based on location and best fit. If you still wish to meet the sitters that will be caring for your pets we can schedule a meet and greet with them for an additional $30 each. If you prefer to have the same sitter for every visit, you may be better to work with a solo pet sitter, but be sure to have a backup in place in case they have an emergency.
  • How do I make a payment?
    Once your requested services have been confirmed we will send you an invoice via the Time to Pet app. To make a payment simply log into the app and pay via our secure online payment system. All pet sitting, cat care, and overnight services require a 50% non-refundable deposit at time of request. ALL services must be paid in full prior to your first service. We accept all major credit cards, debit cards, and PayPal.
  • Can I tip my dog walker or cat sitter?
    If you feel your pet sitter or dog walker has provided excellent care, tips are certainly appreciated, but not required. You may add a tip to your invoice via the Time to Pet app prior to or after service completion. All tips go directly to the sitter(s) completing your visits and are divided according to number of visits completed.
  • How can I trust you and your team with my home and pets?
    All of our pet sitters and dog walkers are fully background checked for your safety. We are insured and bonded through Pet Sitters Associates. And the entire team goes through training, including Pet First Aid and CPR.
  • What services do you provide?
    Please check out our services page to find out more information on all of our services.
  • Do you offer daily dog walks while I work?
    Yes, this is one of our most popular services!! We come by midday to walk your dog, providing them with exercise, mental stimulation, and companionship while you work!
  • Do you offer boarding?
    No, we do not. We offer pet sitting in your home where pets are most comfortable. You can customize your visits with a combination of any of the following: 20 minute visits 30 minute visits 1 hour visits Overnight stays (9pm - 7am)
  • Do you offer overnight stays in my home?
    Yes! One of our experienced pet care professionals will stay overnight in your home from 9pm - 7am. Any midday or afternoon visits will be scheduled separately.
  • Do you provide 24/7 constant care?
    No, we do not offer this service but you can request overnight stays along with several visits throughout the day.
  • How much do you charge?
    For more information on our fees, check out our Services page below and click on the service you're interested in for pricing.
  • Can you water my plants while I am away?
    Yes! We can water plants as well as collect mail / packages, rotate lights and blinds, and bring your trash and recycle bins to the curb and back. Please be sure to allow adequate time if you have lots of plants to be watered.
  • Can you give my pet medications?
    Yes, we are experienced with medication administration including pills, liquids, transdermal meds, insulin, and sub-Q fluids, as long as your pet is cooperative.
  • Can you bring my dog to my wedding?
    Yes, we offer wedding pet attendant services!! Please click below for more information.
  • How do I schedule services?
    It is simple to request your services with our industry-leading pet sitting app. Click below to download the app from your app store. And check out this post for step by step scheduling instructions. How do I schedule services?
  • How far in advance can I book services?
    Please request your services with as much advanced notice as possible to ensure we have availability. We are busiest during the Summer months and on holidays. We approve schedule requests on a first come, first served basis.
  • My cat is pretty self-sufficient; can you just visit every two or three days?
    While cats may seem more self-sufficient than dogs, it is our policy that cats must be visited at least once per day. There are several reasons for this. Cats are social beings and need attention. They should never be left alone for days without human interaction. Cats can get themselves locked in rooms or closets without access to water, food, and litter. Cats require fresh, clean drinking water every day. Many cats refuse to drink water if it is not fresh, which can lead to dehydration. Cats need a clean litter box. Many cats refuse to go in a dirty litter box plus it is unsanitary. Cats are prone to urinary tract infections, kidney disease, and other serious conditions that can develop quickly. All of our pet care professionals are trained to look for any changes in their litter box behavior, which is typically the first indicator of a serious medical issue.
  • What is your cancelation policy?
    Paws Up! LLC uses your reservation to plan availability to our clients and to ensure our team members have availability. When you book our services, we reserve exclusive time for you and your pets and have likely turned away other clients during your scheduled time. We also distribute the team schedules in advance and last-minute cancelations cause us to have to rearrange the entire schedule. Therefore, the following cancelation policies will be applied. **PLEASE NOTE: ALL CANCELATIONS MUST BE REQUESTED VIA THE APP OR ONLINE PORTAL! CANCELATION OF DAILY M - F MIDDAY DOG WALKS & POTTY BREAKS Cancelations for all M - F midday dog walks and potty breaks will follow the rules outlined below. More than 24 hours notice: no charge Cancelations made within 24 hours but prior to 8pm the evening before your scheduled service will incur a 50% fee of the total service amount Cancelations made after 8pm the evening prior to your scheduled service will be charge the full rate (100%). CANCELATION OF PET SITTING OR CAT CARE SERVICES Cancelations for all pet sitting visits will follow the rules outlined below. More than 14 days notice: no charge (50% deposit will be credited to your account for future use. This credit will expire after 6 months.) 7-14 days notice: you will be charged 50% of the total booking (50% deposit will be forfeited) Less than 7 days notice: you will be charged 100% of the total booking There are no refunds or credits for clients returning home early. NOTE: You will be required to pay a 50% deposit to hold your reservation for all pet sitting and cat care services. CANCELATION OF OVERNIGHT STAYS / HOUSESITTING* Cancelations for all overnight pet sitting / housesitting will follow the rules outlined below. More than 7 days notice: you will be charged 50% of the total booking (non-refundable deposit) Less than 7 days notice: you will be charged 100% of the total booking There are no refunds for clients returning home early. *Because this is by far our most limited service and we will always turn away business when we accept your reservation, a non-refundable deposit of 50% of the total booking is required at the time of your reservation. HOLIDAY CANCELATIONS** Holiday cancelations on all services with less than one week (7 days) notice will be charged the full rate, including holiday fees. **Because holiday services are limited and we turn away other business when we accept your reservation, we require a non-refundable deposit of 50% of the total booking when you make your reservation. PLEASE NOTE: Paws Up! LLC does not issue refunds for canceled services. We only provide account credits to be used toward future services.
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